Grow Remedy: Frequently Asked Questions (FAQ)

 Q: What documentation do I need to get started with Grow Remedy?
You’ll need to provide a valid state cannabis license (cultivation, processing, or distribution), your EIN/tax ID, proof of insurance, and confirmation of your authorized contract signatory. In some cases, we may also request a certificate of good standing.

Q: Do you require proof of insurance?
Yes. General liability insurance is required, and product liability insurance may be required depending on your operations.

 Q: What information does Grow Remedy need about my business?
We’ll ask for your legal entity name, DBA, and primary contact information. We’ll also need billing and emergency contacts, as well as a list of authorized transporters (with license numbers).

Q: How is my information stored?
Your client profile is created and securely managed in the Grow Remedy system.

 Q: What services does Grow Remedy provide?
We specialize in Rad Source Quastar® irradiation for microbial remediation. Services include intake, secure storage, treatment, and re-delivery of product.

Q: How will I learn about your procedures?
We walk every client through our SOPs at a high level, including intake, handling, treatment, and outtake. You’ll also receive a Client Orientation Packet.

Q: What are your turnaround times?
Turnaround times vary based on scheduling, but we review expectations and provide you with a direct scheduling contact during onboarding.

 Q: How should my product be packaged for intake?
All product must arrive in sealed turkey bags (500 g or 1000 g lots) with tamper-proof seals, delivered inside client-owned totes. Please see example: https://tinyurl.com/ycujwj9k 

Q: What happens when my product arrives?
Totes are received and intake occurs into a negative pressure chamber before being sanitized and put into our secure vault. 

Q: What happens if my product doesn’t meet intake requirements?
Product may be rejected if seals are broken, packaging is improper, contamination is visible, or paperwork is incomplete.

 Q: How do you track my product?
Every batch is logged with date, strain, weight, bag count, seal check, and tote ID. Documentation follows your product through intake, treatment, storage, and outtake.

Q: What if there’s an issue during intake or treatment?
We have an incident reporting process, including deviation forms and corrective actions, to ensure compliance and transparency.

Q: What are my responsibilities as a client?
Clients are responsible for transport compliance, accurate manifests, and meeting packaging standards.

 Q: How is pricing structured?
We review our fee schedule during onboarding. Pricing may include minimum batch sizes and billing increments.

Q: What are your payment terms?
Payment terms are set in your service agreement (e.g., down payment, Net 15/30 days). Late payments may result in service suspension.

Q: How do I receive invoices?
Invoices can be delivered by email, portal, or mail, depending on your preference.

 Q: Will I get training on your process?
Yes. Clients receive an Orientation Packet, a “Dos and Don’ts” guide for staff and transporters, and a contact directory for compliance, logistics, and accounting support.

 Q: When am I officially set up as a client?
Once your Service Agreement is signed, onboarding documents are verified, and your client ID code is issued, you’re added to our intake scheduling system. From there, we’ll schedule your first intake run.